Our commitment to customer service

As part of our commitment to customer service Platform Lift Company have an ISO 9001 certification.

ISO 9001 is a quality endorsed company that certifies a business operates in a disciplined and systematic way.

Who benefits from this?  You do!

ISO ensures:

• Business functions in a disciplined and systematic way
• There is a common, understood system of consistent and repeatable processes
• We will experience fewer failures in quality of service or product
• Our people are clear about what to do, and how; they do not spend time 'making things up' or 'finding things out' or reinventing wheels
• We have more or better business because we can sell to new markets or having the endorsement distinguishes us in the marketplace
• We know more quickly if things are going wrong, and where
• We stop spending money or time on the same problems - many problems have been resolved permanently.  If another should occur, we have the resources and skills to identify and resolve it faster
• Better management control and reporting
• We do not scratch heads wondering how to respond to tenders or other questions asking about our quality system, because we know!

 

Please see our section on drawings and compliance.